ZEP is available in five product lines. Each line comes with a defined set of features tailored to a specific way of working. This article shows which features belong to which line and where to find your own product line.

The five product lines

The lines build on one another, from time recording through project control to company-wide billing. ZEP Clock sits alongside them and addresses companies that only record working hours and do not run projects.

Product line	Category	Suitable for
ZEP Track	Project Time Recording	project time recording without commercial processes
ZEP Clock	Working Time Tracking	working time tracking only, without project references
ZEP Control	Project Management	project control and controlling
ZEP Operations	Professional Services Automation	the project lifecycle from proposal to invoice
ZEP Business	ERP for Professional Services	company-wide management

Finding your product line

You will find your active product line under Administration > Account. What else the page contains is described in Account – Administration. It appears in the Product Line row, followed by your booked add-on modules.

Note: This row shows the category of your line, for example "Project Management" for ZEP Control or "Project Time Recording" for ZEP Track. Use the table above to match it to the name of your product line.

Features by product line

The overview below shows which product lines include a given feature. Features that do not appear here are part of the basic features and are available everywhere. ZEP Pulse for automatic time recording on the computer and the AI interface ZEP MCP are part of the standard and are not booked separately. How to set them up is described in ZEP Pulse and ZEP MCP.

The columns stand for the five product lines. A tick means the feature is included. Each feature name leads to the articles that describe the area in detail.

Feature	Track	Clock	Control	Operations	Business
Working time tracking	✓	✓	✓	✓	✓
Employee management	✓	✓	✓	✓	✓
Absences & Overtime	✓	✓	✓	✓	✓
Locations & Departments	✓	✓	✓	✓	✓
Payroll accounting export	✓	✓	✓	✓	✓
Interfaces and single sign-on	✓	restricted	✓	✓	✓
Project time recording	✓	–	✓	✓	✓
Project management and customer management	✓	–	✓	✓	✓
ZEP Assistant	✓	–	✓	✓	✓
ZEP Pulse	✓	–	✓	✓	✓
ZEP MCP	✓	–	✓	✓	✓
Work Items	–	–	✓	✓	✓
Project Planning	–	–	✓	✓	✓
Revenue & Costs	–	–	✓	✓	✓
Travel Expense Management	–	can be added	–	✓	✓
Invoicing	–	–	–	✓	✓
Proposals	–	–	–	✓	✓
Supplier management	–	–	–	✓	✓
Export for Accounting	–	–	–	✓	✓
Document Management	–	✓	–	–	✓
Multiple companies	–	–	–	–	✓
Prioritized handling of support requests	–	–	–	–	✓

Note: Two exports have similar names. The payroll accounting export is included in all product lines. The Export for Accounting covers project-specific financial accounting and is included from ZEP Operations onwards.

Tracing a missing feature

A feature described here does not appear in your ZEP? There are exactly three reasons for that. Work through them in this order.

The product line. Check in the table above whether the feature is included in your line. Which one you have is shown under Administration > Account.
The area is switched off. Ten areas can be switched on and off individually in the administration. If one is off, its menu entries disappear throughout the company. Check under Administration whether the corresponding tile carries a switch that is off. Details are described in Feature overview – Administration.
Your permissions. Role and rights decide what you see. If a feature is missing for you but not for your colleagues, this is the reason. Administrators maintain the roles under Employees – Administration.

Note: The ten switchable areas stay switched on unless someone switches them off. If a change of product line adds an area, check its tile under Administration. If its switch is off, switch the area on there.

Tip: First ask whether colleagues can see the feature. If everyone sees the same thing, it is the product line or the area. If only you cannot see it, it is your permissions.

Multiple companies

ZEP maps companies, locations or branches through the department structure. The area is called Multiple companies and belongs to ZEP Business. It requires the area Departments to be active.

Behind the term there are several individual features, and they are distributed differently: some belong to ZEP Business, others are also available in ZEP Track, ZEP Control and ZEP Operations. Which ones they are in detail, and how to set them up, is described in Create and manage departments.

Add-ons

Two features can be booked independently of the product line. They extend your line without requiring you to switch lines.

A tick means the add-on is included in that line. Can be added means it is available for an extra charge.

Add-on	Track	Clock	Control	Operations	Business
Resource Planning	can be added	–	can be added	can be added	✓
Ticketing System	can be added	–	can be added	can be added	can be added

Booking runs through the ZEP Self-Service Tool under Administration > Account. The ZEP Terminal is available in all product lines and is particularly common in ZEP Clock because it takes over working time recording at the device. It is billed per device, so please order it through ZEP support.

Tip: If you work in ZEP Clock and want to settle travel expenses, Travel Expense Management can be added as an exception for working time tracking. In ZEP Track and ZEP Control you get it by switching to ZEP Operations.

Interfaces

The ZEP interfaces REST and SOAP as well as single sign-on via Google, Azure, Keycloak, Okta, OAuth, and LDAP are included in all product lines. The same applies to third-party interfaces, with a few exceptions.

finAPI, Lexware Office, and Tidely are included from ZEP Operations onwards. In ZEP Clock, the Interface Marketplace offers the connectors of the Human Resources category. The DATEV interface is part of every product line. An interface only exchanges data after you have activated it. Connectors that are still in preparation carry the Coming Soon label in the marketplace and are enabled on request through support.

Switching to another product line

You can add the two add-ons and, in ZEP Clock, Travel Expense Management. You get all other features by switching to the product line that includes them.

Switching upwards is possible at any time. Your recorded data remains fully intact, and the additional features become available after the change. ZEP Clock is an exception: there, the move to another product line goes through ZEP support rather than through self-service.

Note: You put some features of your product line into operation yourself. You switch on ZEP MCP and ZEP Pulse in the Administration, and you set up and activate interfaces in the Interface Marketplace.

Product Lines at a Glance