Ticketing System
Capture, process and respond to tickets, subtasks and customer requests in a structured workflow.
By Gideon and 2 others3 authors9 articles
- Feature Overview – Ticketing SystemLearn how the Ticketing System module structures requests and customer reports.
- Basic Settings – Ticketing SystemConfigure the Ticketing System company-wide: customer access, creation, remarks, time bookings and mailbox.
- Master Data – Ticketing SystemManage categories, tags and own labels for ticket priorities.
- Create and Edit TicketsLearn how to create tickets in ZEP, assign processors and extend them over time.
- Ticket Status and TransitionsLearn which standard statuses ZEP tickets run through and how they affect booking and editing.
- View and Manage TicketsLearn where to find tickets, filter lists and book project times directly on tickets.
- Manage Sub-tasksLearn how to break complex tickets into sub-tasks with their own duration and status.
- Mailboxes and Automatic TicketsConfigure mailboxes, generate tickets automatically from emails and set up notifications and escalations.
- Customer Access to the Ticketing SystemLearn how to give customer contact persons login access to the Ticketing System and grant per-project permissions.