Apply for additional licenses

As an administrator, you can request additional user licenses from ZEP at any time.

To do this, go to the help page. The page and a table for the current ZEP license will open. At the top right of the table you will find a link Request additional licenses . A pop-up window will open for sending an email.

The email will show the current number of employees and you can enter the desired number of employee licenses (an increase of one license is automatically preset).

Please note: If an employee leaves, enter a departure date for this employee under Employees > Employment periods . You can now use this "freed up" license for a new employee.

Self-service tool

With this tool, all admins in ZEP can independently add and remove users and modules and view the invoices.

Manage subscription

Under Administration > Account > Subscription , you will see:

How many licenses you have and what your current price per month is
Which modules you currently have licensed (green check mark) and which are available for testing (blue plus)
Modules that you have not yet licensed are marked with a grey plus
In the history you can see your last upgrades/downgrades. There you can also see the name of the admin who edited the license. Created by provantis means that our team made the adjustments at your request.

Under Edit License an additional window opens:

There you can edit the number of users and the modules . The new price will be displayed at the bottom right.
As always, our terms and conditions apply, upgrades take place on the 1st and 15th of each month, also retroactively, downgrades only take place on the 1st of a future month.
If you schedule an upgrade or downgrade for the future, it will not be carried out immediately, but at the scheduled time.
Before ordering, you must agree to the terms and conditions and by clicking on Next you will receive an overview of your license change before you complete the license change by placing a paid order .
An order confirmation will then be sent to both the email address of the executing admin and the email address stored for invoicing .

You also have the option to test additional modules . Please note that each module can only be tested once for 4 weeks. If you would like to extend the period, please contact our support.

View invoices

Under Administration > Account > Invoices you can view your latest invoices and also download them.

Manage billing data

You can change and adjust your billing information at any time under Administration > Account > Billing information .

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